title
Resolution Authorizing a Contract with Routeware, Inc. of Portland, Oregon, for Recycling and Trash Services Support Software in the Amount of $177,984 [Budget Impact: Recycling & Trash Services Operating Budget]
body
Department:
Public Works
Meeting Date:
1/7/2025
Contact Name:
Rick Porter
Public Hearing:
N/A
Contact Phone:
910-341-0081
Advertising Date/Advertised By:
N/A
Attachments:
Resolution
PURPOSE:
The purpose of this resolution is to authorize a contract with Routeware, Inc. of Portland, Oregon, to provide real-time technology to Recycling & Trash Services ("RTS") vehicles and management.
BACKGROUND:
The software-as-a-service ("SaaS") is known as Rubicon SmartCity, and in connection with the RTS customer database, it provides location information and GPS vehicle tracking. RTS operators and managers have access to real-time data detailing customer service delivery. Operators and managers can optimize daily operations with the following benefits from this technology:
* Digitized routes and pre/post vehicle inspections (no paper)
* GPS tracking and turn by turn directions
* Route completion monitoring and service verification
* Collection issues (exceptions)
* Historical and real time reporting
Benefits that can assist Managers include:
* Moving individual customers or parts of routes to another route real time (i.e. - when a truck breaks down)
* Provide 'new' or 'fill-in' operators optimized route paths driver turn-by-turn directions
* Simplified method of updating routes with new neighborhoods or locations
SmartCity also provides documentation of exceptions, which is defined as a collection issue. Examples of exceptions include:
* Cart not out when the truck arrives
* Cart overflowing (lid not closed)
* Cart blocked (behind a parked car)
* Contamination (yard waste in a trash cart)
Operators select the exception type, take a photo, and real time information is then immediately available to customer service staff. This informati...
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